FAQ

What types of ventilation products do you offer?

We specialise in a comprehensive range of ventilation solutions including air vents, bathroom extractor fans, commercial extractors, kitchen extractor fans, ducting, ducting hoses, and convenient ducting kits. Our products are selected for durability and ease of installation.

Are your products suitable for both home and commercial use?

Yes! We cater to both homeowners tackling dampness and professionals installing commercial ventilation systems. Our product range includes options for various applications and scales.

How do I place an order?

Simply browse our website, add your selected items to your cart, and proceed through our secure checkout. You don’t need to create an account to make a purchase, but registered customers can track orders more easily.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

What delivery options are available?

We offer two shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch

How long does order processing take?

Our team processes orders within 1-2 business days before dispatch. Delivery times then depend on your location and chosen shipping method.

Do you ship to my country?

We ship globally to most countries, excluding some remote areas and parts of Asia due to logistical constraints. During checkout, you can enter your address to confirm delivery availability.

Can I track my order?

Yes! Once your order is dispatched, we’ll provide tracking information so you can monitor its journey to you.

What is your returns policy?

We want you to be completely satisfied. If anything isn’t quite right, you have 15 days from receipt of your items to initiate a return. Please email us at [email protected] to start the process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Where are you located?

We’re based at 34 Padholme Rd, Peterborough, GB PE2T 2FC, but we serve customers worldwide with our range of ventilation solutions.

How can I contact customer service?

Our responsive support team is available via email at [email protected]. We’re here to help with any questions or concerns you may have.