Welcome to Cheap Air Vent Store (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, cheapairventstore.com, or make a purchase from us.

By using our website, you consent to the practices described in this policy. We cater to homeowners, DIY enthusiasts, and trade professionals globally, and we handle your data with the utmost care and in compliance with applicable data protection laws, including the UK GDPR and other international privacy regulations.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected when you use our website:

  • Personal Information: When you place an order, create an account, or contact us, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit/debit card details processed via secure gateways).
  • Transaction Data: Details about the products you purchase, including order history and payment method.
  • Technical Data: We automatically collect your IP address, browser type, device information, and pages you visit on our site through cookies and similar technologies.
  • Communication Data: If you contact our customer support team (e.g., via email at [email protected]), we keep a record of that correspondence.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfil your orders for air vents, extractor fans, ducting, and related products.
  • To communicate with you about your order, account, or inquiries.
  • To improve our website, products, and customer service based on your feedback and usage patterns.
  • To prevent fraud and enhance the security of our website and payment systems.
  • To send you marketing communications (only if you have opted in), such as newsletters or promotions about new products and offers.

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your data with:

  • Service Providers: Trusted partners who assist us in operating our website, processing payments (e.g., PCI-DSS compliant payment gateways, PayPal), shipping orders, and providing customer support.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.

We ensure all third parties adhere to strict data protection standards and only use your data for the purposes we specify.

4. Data Storage and Security

We store your data securely on servers located in the UK and the European Economic Area (EEA). We implement robust technical and organisational measures to protect your information from unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology and processed in compliance with PCI-DSS standards.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You may update or correct inaccurate information.
  • Deletion: You can request that we delete your personal data, subject to legal requirements.
  • Opt-Out: You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.
  • Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device that help us remember your preferences and improve our website.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at:

Email: [email protected]
Postal Address: 34 Padholme Rd, Peterborough, GB PE2T 2FC

Thank you for trusting Cheap Air Vent Store with your ventilation needs and your privacy.