At Cheap Air Vent Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process. This policy is designed to be clear and helpful, reflecting our commitment to serving homeowners, DIY enthusiasts, and trade professionals globally.

Who Can Return or Exchange Products?

We accept returns and exchanges for most products within 15 days of receipt, provided the items are unused, in their original packaging, and in resalable condition. This policy applies to customers worldwide, though please note that we do not ship to some remote areas and parts of Asia, as indicated on our website.

Non-Returnable Products

Based on our product range and industry standards, the following items cannot be returned or exchanged for hygiene and safety reasons:

  • Bathroom Extractor Fans and Kitchen Extractor Fans once installed or used, due to potential moisture and contamination.
  • Commercial Extractors that have been unpackaged or used in commercial settings.
  • Any products that are custom-made or specially ordered, such as specific ducting kits tailored to unique requirements.

If you have questions about whether your product is eligible, please contact us at [email protected] before initiating a return.

Step-by-Step Return or Exchange Process

  1. Request Authorization: Email us at [email protected] within 15 days of receiving your order. Include your order number, product details, and reason for return or exchange. We will respond within 2 business days with a return authorization number and instructions.
  2. Pack the Item: Securely package the product in its original packaging, including all accessories and documentation. If the original packaging is damaged, use a suitable alternative to prevent transit damage.
  3. Ship the Item: Send the package to our address: 34 Padholme Rd, Peterborough, GB PE2T 2FC. We recommend using a tracked shipping service, as you are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
  4. Inspection and Processing: Once received, our team will inspect the item within 3-5 business days. If approved, we will process your refund or exchange promptly.

Refund Timing and Methods

Refunds are issued to the original payment method used during purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds are processed within 5-7 business days after approval and may take additional time to appear on your statement, depending on your bank.
  • PayPal: Refunds are processed within 3-5 business days and will reflect in your PayPal account shortly after.

Exchanges will be shipped out via your preferred shipping method (standard or free shipping) once the return is approved. Shipping costs for exchanges are covered by us if the exchange is due to our error.

Return Request Email Template

Use the template below to request a return or exchange. Send it to [email protected] with the subject line “Return Request – [Your Order Number]”.

Dear Cheap Air Vent Store Team,

I would like to request a return/exchange for my order. Below are my details:

  • Order Number: [Insert your order number]
  • Product Name: [Insert product name, e.g., Air Vents Ducting Kit]
  • Reason for Return/Exchange: [e.g., defective item, wrong size, etc.]
  • Preferred Action: Refund / Exchange for [specify product if exchanging]

Please provide the return authorization number and shipping instructions.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Contact Us

If you have any questions about returns or exchanges, reach out to our customer service team at [email protected]. We aim to respond within 24-48 hours. Thank you for shopping with Cheap Air Vent Store—we appreciate your trust and are here to help with all your ventilation needs!

Note: This policy is subject to change. Last updated: 01 May 2024.