At Cheap Air Vent Store, we are dedicated to providing top-quality ventilation products and exceptional service to our global community of homeowners, DIY enthusiasts, and trade professionals. We want your shopping experience to be smooth and hassle-free, which is why we offer transparent shipping and returns policies.
Shipping Information
We ship worldwide, excluding some remote areas and parts of Asia (as indicated during checkout). Here’s what you need to know about our shipping process:
- Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
- Shipping Methods & Delivery Times:
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Shipping fee: £12.95.
- Free Shipping: Available for orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you’re not happy, we offer a straightforward returns and exchanges process for most products within 15 days of receipt.
Who Can Return Products?
Our returns policy applies to customers worldwide (except remote areas and parts of Asia). Products must be unused, in original packaging, and in resalable condition.
Non-Returnable Products
Due to hygiene and safety reasons, the following products cannot be returned or exchanged once installed, unpackaged, or used:
- Bathroom Extractor Fans
- Kitchen Extractor Fans
- Commercial Extractors
- Custom-made or specially ordered products (e.g., specific Ducting Kits tailored to unique requirements)
Step-by-Step Return or Exchange Process
- Request Authorization: Email us at [email protected] within 15 days of receiving your order. Include your order number, product details, and reason for return or exchange. We’ll respond within 2 business days with a return authorization number and instructions.
- Pack the Item: Securely package the product in its original packaging, including all accessories and documentation. If the original packaging is damaged, use a suitable alternative to prevent transit damage.
- Ship the Item: Send the package to our address: 34 Padholme Rd, Peterborough, GB PE2T 2FC. We recommend using a tracked shipping service, as you are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
- Inspection and Processing: Once received, our team will inspect the item within 3-5 business days. If approved, we will process your refund or exchange promptly.
Refund Timing and Methods
Refunds are issued to the original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds are processed within 5-7 business days after approval and may take additional time to appear on your statement.
- PayPal: Refunds are processed within 3-5 business days and will reflect in your PayPal account shortly after.
Exchanges will be shipped via your preferred shipping method (standard or free shipping) once the return is approved. We cover shipping costs for exchanges if the exchange is due to our error.
Contact Us
If you have any questions about returns or exchanges, reach out to our customer service team at [email protected]. We aim to respond within 24-48 hours.
Thank you for shopping with Cheap Air Vent Store—we appreciate your trust and are here to help with all your ventilation needs!